How the Companion Card works
The Companion Card is about fair ticketing. If you cannot go to the movies, a football match or a theme park without someone helping you, you should not have to pay twice. Businesses that join the program, called affiliates, give one free ticket to the companion of a cardholder.
The card is in your name, not your companion's. You choose who comes with you each time, and it can change depending on the outing. Only one companion gets a free ticket per visit.
Who is eligible
Each state and territory runs its own program, but the core test is similar everywhere. Generally you need to show that:
- You have a significant and permanent disability
- Because of your disability you cannot take part in most community activities without a companion giving high level support, such as help with mobility, communication, self care or planning
- Aids, equipment or other strategies do not remove that need
- You will need that support for the rest of your life
- You live in the state or territory you are applying to
Who usually is not eligible
The card is not for everyone with disability, and many applications are declined. Programs generally do not issue a card when:
- Support is only needed now and then, or just in case, such as for reassurance or a possible fall
- Your needs are likely to reduce with treatment, therapy or as a child grows into an independent adult
- The disability is temporary
- The real barrier is the venue, such as no ramp, lift or accessible toilet. Fixing access is the venue's responsibility
The Companion Card and the NDIS
Having an NDIS plan does not automatically mean you get a Companion Card. The card is only for people who need a high level of support for life, and some NDIS participants need more help now but less later. Information about your NDIS supports and reports from your treating professionals can help your application, though.
The card matters for NDIS participants because of a gap in what the NDIS pays for. The NDIS pricing arrangements say providers should not claim the cost of entry for a paid support worker to attend a social or recreational event. Your plan can pay for the support worker's time, but not their ticket. With a Companion Card, at participating venues, that ticket is free.
How to apply
Apply to the program in the state or territory where you live. Most ask for a completed form, signed by a health professional or service provider who knows you, plus passport style photos. The card itself is free, and there is no income or assets test. Processing can take several weeks or months, so apply well before a big event.
In NSW, applications are now made online only. If your application is declined, ask the program how to have the decision reviewed, and include any new evidence that shows your lifelong need for support.
Using your card
Show your card when you book or buy tickets, and make sure your companion is with you on the day. Not every business is an affiliate, so check the program's list before you go. If a venue is not part of the program, you can still ask whether they offer a free or reduced companion ticket.
Cards are recognised at affiliates across Australia, so you can use yours on holidays interstate. If you move permanently, transfer your card to the program in your new state or territory.