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NDIS explained

What is the Care and Needs Scale (CANS)?

Updated 19 October 2026 · Checked against official NDIS and government sources

In plain English

The Care and Needs Scale (CANS) is an assessment tool, first developed for people with acquired brain injury, that describes how much support and supervision someone needs. A trained clinician rates everyday needs and gives an overall level from 0 to 7, where higher levels mean more hours of support each day. The NDIA prefers the CANS as evidence for adults 17 and over with acquired brain injury.

What the CANS measures

Many people with an acquired brain injury (ABI) can physically do a task but still need someone to prompt, supervise or keep them safe while they do it. Standard functional tests can miss that. The CANS was designed to capture it: the type and amount of support a person needs across a day and a week.

The clinician considers the help the person needs with everyday living, for example personal care, safety and supervision, and getting through daily routines, then decides which overall level best describes the support needed.

The CANS levels

The CANS gives one of eight levels, from 0 to 7. At level 0 a person can live in the community without support. As the level goes up, the person needs support for more hours of the day or more days of the week. At the top of the scale the person cannot be left alone and needs support around the clock.

The level is a summary. A good report explains what sits behind it: what you need help with, when, and why, so the NDIA can see how the level translates into hours of support.

How the NDIA uses the CANS

When you apply to the NDIS, the NDIA's list of best practice evidence for acquired brain injury puts the CANS first for people aged 17 and over, followed by the WHODAS 2.0. For children 16 and under it prefers the PEDI-CAT.

The CANS is also useful evidence after you join, especially for home and living decisions. A level that shows you need support for much of the day and night helps explain requests for Supported Independent Living, an Individualised Living Option or 24 hour support. If you receive 24 hour support, it may also help show your needs under the high support needs plan variation that started on 1 October 2026.

  • Applying to the NDIS with an acquired brain injury
  • Home and living requests such as SIL or an ILO
  • Plan reassessments, to show whether needs have changed
  • Discharge planning from hospital or rehabilitation

Who completes it

The CANS is usually completed by an allied health professional or nurse who knows the person and is trained in the tool, often an occupational therapist, neuropsychologist, social worker or rehabilitation clinician. They use interviews with you and people who support you, plus their own observations.

Many people with ABI are not fully aware of how much help they need, so information from family, carers and support workers matters. The assessor should check what really happens on an ordinary day, not just what you can do in a clinic.

Cost and funding

Therapists charge by the hour for the assessment and the report. For NDIS participants, the cost usually comes from the improved daily living skills part of your Capacity Building budget, which since 1 October 2026 is reduced by 10% when a plan is created, reassessed or renewed. Occupational therapy has a 2026/27 price limit of $193.99 an hour in most of Australia, and psychology $252.99 an hour.

Before you join the NDIS, a CANS may be completed by your hospital or rehabilitation team. Ask them before you leave, because a current assessment from people who treated you is strong evidence.

Tips for an accurate CANS

  • Describe what support you actually get now, including prompting and supervision, not just hands on help
  • Mention night time needs, such as wandering, falls or confusion
  • Ask a family member or support worker to give their view
  • Make sure the report explains the level in plain words and links it to the support you are asking for
  • Ask for a repeat assessment if your needs change significantly
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Common questions

What does CANS stand for in the NDIS?

Care and Needs Scale. It is a tool for measuring how much support and supervision a person with acquired brain injury needs.

What are the CANS levels?

There are eight levels from 0 to 7. Level 0 means a person can live in the community without support, and higher levels mean support is needed for more of the day, up to support around the clock at the top.

Is the CANS accepted by the NDIA?

Yes. The NDIA lists the CANS as its first preference for disability evidence for people 17 and over with acquired brain injury.

Can the CANS be used for conditions other than brain injury?

It was designed for brain injury, and clinicians sometimes use it for other conditions to describe care and supervision needs. For most other disabilities the NDIA prefers tools such as the WHODAS 2.0.

Does a high CANS level guarantee SIL?

No. The CANS is one piece of evidence. The NDIA also looks at your goals, other reports and whether the support is reasonable and necessary.

Sources

This page is general information, not advice about your plan. NDIS rules change, so check the NDIA or your plan manager before making decisions.

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