What conditions of registration are
Getting registered is only the start. Your certificate of registration, usually issued for three years, is subject to conditions that apply for the whole time you are registered. The full list is in section 73F of the National Disability Insurance Scheme Act 2013.
Breaching a condition can lead to compliance action by the NDIS Commission, including compliance notices, extra conditions, suspension or revocation of registration.
The general conditions every registered provider has
The NDIS Commission summarises the conditions that apply to all registered providers as:
- Complying with the applicable NDIS Practice Standards
- Complying with the NDIS Code of Conduct
- Complying with applicable state, territory and Commonwealth laws
- Having effective systems for managing complaints and managing incidents
- Making sure workers in certain roles, including key personnel, have NDIS Worker Screening clearances
- Meeting notification requirements
- Meeting quality audit requirements, including mid term audits where they apply
- If relevant, meeting behaviour support requirements, including reporting the use of regulated restrictive practices
Notifying the Commission of changes and events
One condition that catches providers out is notification. You must tell the NDIS Commission about significant changes and events, when they happen or as soon as possible afterwards. These include:
- Changes to contact details, locations, services, service areas, key personnel, business structure, names or ownership
- Events that significantly affect your ability to meet the Practice Standards
- Financial changes, such as administration or bankruptcy proceedings
- Stopping services, no longer accepting new participants, a significant rise in wait times or a significant shortfall in workers
- Events affecting your suitability or that of your key personnel, such as an indictable offence, insolvency or adverse findings by another regulator
Extra conditions for some providers
The Commission can impose additional conditions on an individual provider. These appear on your certificate of registration and on the NDIS Provider Register.
Some conditions apply to a whole group of providers. Providers registered for 0107, assistance with daily personal activities, have extra conditions when one worker always supports a participant who lives alone. The provider must assess and document the participant's risk factors, have a written service agreement covering supervision and check ins by someone other than the worker, monitor quality and satisfaction, and keep a record of every participant in this situation.
Brokerage and subcontracting
If an unregistered provider or contractor delivers supports under your registration, you remain responsible. You must claim the payment, make sure anyone working under your registration meets your conditions, including the Code of Conduct, and make the arrangement clear to participants.
Using the new NDIS Commission Portal
Since 12 October 2026, notifications of changes and events, registration applications and re registrations start in the new NDIS Commission Portal. Work already lodged in the existing portal before that date is finished there. You log in with myID and, for an organisation, Relationship Authorisation Manager (RAM).
Tips for staying compliant
- Keep a register of your conditions, including any extra ones on your certificate, and review it at every audit
- Put notification triggers into your policies, such as a new director, a new service area or a staffing shortfall
- Check worker screening clearances are linked to your organisation before a worker starts
- Test your incident and complaints systems with real scenarios, not just paperwork