What the Code of Conduct requires
The Code is set out in section 6 of the National Disability Insurance Scheme (Code of Conduct) Rules 2018. It requires people who deliver NDIS supports and services to:
- Act with respect for individual rights to freedom of expression, self determination and decision making, in line with relevant laws and conventions
- Respect the privacy of people with disability
- Provide supports and services in a safe and competent manner, with care and skill
- Act with integrity, honesty and transparency
- Promptly take steps to raise and act on concerns about matters that might affect the quality and safety of supports
- Take all reasonable steps to prevent and respond to all forms of violence against, exploitation, neglect and abuse of people with disability
- Take all reasonable steps to prevent and respond to sexual misconduct
- Not charge or represent higher prices for goods for NDIS participants without a reasonable justification
Who has to follow it
The Code applies whether or not a provider is registered. It covers:
- Registered NDIS providers, their key personnel and workers
- Unregistered NDIS providers, including sole traders and independent support workers, their key personnel and workers
- Providers delivering information, linkages and capacity building (ILC) activities
- Providers of Commonwealth Continuity of Support services for people over 65
Fair pricing
The last element of the Code is about price. Pricing is fair when there is no major difference between what an NDIS participant pays and what other customers pay for the same product or service. A provider who charges participants more and cannot justify the difference may be breaching the Code.
If you think you are being overcharged, compare prices online, check your service agreement, and ask the provider to explain. If that does not resolve it, you can contact the NDIS Commission.
What it looks like in everyday support
The Code is short, but it shows up in small daily choices. Asking before helping, knocking before entering a room, explaining what you are about to do, keeping someone's information to yourself, reporting a fall even when no one else saw it, and never pressuring someone to keep using your service are all part of it.
From 27 November 2026 a separate legal ban on kickbacks and inducements also applies, so offering gifts, cash or devices to win or keep clients is not only poor practice but unlawful.
Training and resources
The NDIS Commission's free Worker Orientation Module, Quality, safety and you, explains the Code from a participant's point of view. It is useful for every worker and mandatory for staff of registered providers. The Commission also publishes short videos on each element, an Easy Read version of the Code, and separate guides for providers and for workers.
What happens if the Code is breached
Anyone can raise a concern with the NDIS Commission: a participant, family member, carer, worker or another provider. Providers must not threaten or punish anyone for raising a complaint.
The Commission can respond with education, compliance notices, infringement notices or, in serious cases, a banning order that stops a provider or worker from delivering some or all NDIS supports. This applies to unregistered providers and workers as well as registered ones. Banning orders and other major actions are published on the Commission's compliance search. If someone is in immediate danger, call 000 first.