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NDIS glossary

What is Service Agreement?

In plain English

A written agreement between you and a provider listing what they will deliver, the rate, the cancellation terms and how the agreement can be ended. Recommended for any ongoing service.

A service agreement is a written agreement between you and a provider. It sets out what the provider will deliver, the rate, the cancellation terms and how either side can end the arrangement. It is not always legally required, but it is strongly recommended for any ongoing support. A clear agreement prevents misunderstandings and protects both you and the provider.

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