What is Cancellation Policy?
In plain English
The rules a provider sets for what happens, and what you are charged, when you cancel a booked support. The NDIS limits how much a provider can charge for a short notice cancellation.
Every provider should tell you in writing what happens if you cancel a booked support and how much notice they need. The NDIS sets limits on how much a provider can charge for a short notice cancellation, so you are not left badly out of pocket. A clear cancellation policy protects both you and the worker. Always check it before you sign a service agreement.
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