How NDIA managed funding works
Your provider delivers the support, then makes a claim against your plan in the NDIA's provider portal. The NDIA checks the claim and pays the provider. You can see the claims in the my NDIS participant portal or app, but you do not pay anyone or keep invoices yourself.
The NDIA usually pays within 2 to 3 business days when the claim comes from one of your recorded my providers and has the right details.
Registered providers only
For any support that is NDIA managed, your provider must be registered with the NDIS Quality and Safeguards Commission. You cannot use unregistered providers, including many independent support workers and sole trader therapists, for those supports. Registered providers must keep to the NDIS price limits.
This is the biggest difference from plan management, where you can use registered and unregistered providers and still have someone else handle the payments.
My providers and SMS checks
You record the providers you regularly use as your my providers. If a provider who is not recorded claims for an NDIA managed support, the NDIA sends you an SMS and checks with you before paying. You can accept or decline the claim in the my NDIS portal, or call 1800 800 110.
For SIL, SDA, home and living supports, behaviour support, support coordination and recovery coaching, the provider must be recorded as a my provider or the claim is rejected.
Is NDIA management the default?
Not as a starting point. At your plan meeting you are asked how you want to manage your funding, and you can choose self management, plan management, NDIA management or a mix. Funding ends up NDIA managed when you choose it, when you do not choose a way to manage it, or when the NDIA decides it needs to manage it.
The NDIA may decide some or all of your funding must be NDIA managed if:
- You do not want to, or cannot, self manage, and do not choose a plan manager
- You have been bankrupt, or convicted of a fraud or dishonesty offence, or an offence punishable by 2 or more years in prison
- You have been spending your plan too quickly, or using funding on things that are not NDIS supports
Who it suits
NDIA management can suit you if you want no paperwork at all and the registered providers you need are available in your area. Some people start with it while they learn how the NDIS works. It is harder in regional areas and thin markets, where there may be few registered providers for the support you need.
How to change
You can ask to change how your funding is managed at any time. You do not have to wait for a new plan. If that is the only change, the NDIA can usually do it as a plan variation, and it aims to decide within 21 days of having the information it needs. Talk to your my NDIS contact, call 1800 800 110 or use the plan variation request form.