01Guide
Starting an aged care business
A step by step guide from your ABN to your first older client, private or Support at Home, with the mistakes to avoid.
2 worked examples
FOR NEW AGED CARE PROVIDERS
Start your aged care business the right way.
The Supportd Startup Kit takes you from ABN to your first older client: a plain step by step guide, private care or Support at Home explained, a live calculator to set your price, checklists you tick off as you go, and 12 fillable templates and worksheets that download on your own letterhead.
$199once, yours to keep
Look inside first. One purchase opens the NDIS and the aged care tracks. Already on Supportd Premium? It is included. Open it in your dashboard.
21 documents, 5 sections
Everything a new aged care at home provider needs that is not a legal document.
Getting startedChoose private or Support at Home, set your price, sort your checks and plan your first month. (5 documents)
Working with clientsFrom the first conversation to the care plan review. (6 documents)
Everyday recordsNotes, logs and rosters that keep you safe and paid. (4 documents)
Money and getting paidInvoices and statements that are clear, prices families understand and a clear view of your money. (3 documents)
Finding clientsGet found, make a good first impression and keep it honest. (3 documents)
Fill in on screen, save as you go, download as PDF. Rules checked against the official Department of Health, Disability and Ageing, My Aged Care, Aged Care Quality and Safety Commission, ATO and business.gov.au pages on 26 October 2026.
LOOK INSIDE
This is the actual kit, not a mock up.
Plain steps from your ABN to your first older client, private or Support at Home, with worked examples and the mistakes to avoid.
GUIDE
Starting an aged care business
This is general information to help you get started, not legal, tax or financial advice. Aged care rules are changing under the new Aged Care Act, so check the official pages listed at the end before you rely on anything here. Last checked 26 October 2026.
Starting an aged care at home business is mostly about doing a handful of things in the right order. This guide walks you through them, and the rest of the aged care track gives you the forms, calculators and checklists to do each one.
The short version
Pick a few services you do really well and a tight area.
Choose your path: private clients, working with a registered provider, or registering yourself for Support at Home.
Get your ABN, insurance and a police certificate or NDIS worker screening check.
Set your price with the pricing calculator, with travel and admin built in.
Prepare your intake form, welcome pack, care plan, visit notes and invoice.
Get known: Supportd listing, Google Business Profile, GPs, hospital teams, councils and community groups.
What is in the aged care track
Getting started
Choose private or Support at Home, set your price, sort your checks and plan your first month.
02Guide
Private or registered: choosing your path
Private clients, working with a registered provider or registering for Support at Home: what each takes, costs and allows.
1 worked example
03Checklist
Worker screening checklist
The checks aged care workers need, how long they last and how to keep track of them.
8 rows to fill in, 10 tick boxes
04Checklist
First 30 days checklist
A week by week plan for your first month in aged care at home. Tick it off as you go.
24 tick boxes
05Worksheet
Pricing calculator
Work out the hourly price you need, travel and admin included, then compare it with what you plan to charge.
18 fields to fill in, 1 worked example
Working with clients
From the first conversation to the care plan review.
06Template
Client intake form
Everything to ask a new older client, and their family, before the first visit.
31 fields to fill in, 3 tick boxes
07Template
Client welcome pack
A ready to edit welcome letter for a new older client and their family, with your details filled in.
08Checklist
Before services start: agreement and care plan checklist
What the official pages say must be in place before the first visit, for Support at Home and private clients.
23 tick boxes
09Template
Care plan
Turn what an older client wants into a simple plan you both agree on, and review it.
23 fields to fill in, 1 worked example
10Checklist
Home visit safety check
A quick check before and during the first visit, so you and your client stay safe.
3 fields to fill in, 10 tick boxes
11Template
Care review
A review of what changed for your client, and whether they need more help or a new assessment.
16 fields to fill in, 4 tick boxes
Everyday records
Notes, logs and rosters that keep you safe and paid.
12Template
Visit notes
A simple note to fill in after every visit, with a good example to copy.
13 fields to fill in, 2 worked examples
13Template
Incident record
A factual record of anything that went wrong or nearly did, and what you did about it, with the SIRS timeframes.
12 fields to fill in, 5 tick boxes
14Template
Client contact log
Every call, message and email about a client and their family in one place.
2 fields to fill in, 12 rows to fill in
15Worksheet
Weekly roster planner
Plan your week of visits, travel and admin so nothing clashes and nobody is missed.
4 fields to fill in, 14 rows to fill in
Money and getting paid
Invoices and statements that are clear, prices families understand and a clear view of your money.
16Checklist
Invoices and statements checklist
What a private invoice needs, how Support at Home claims and monthly statements work, and GST.
12 tick boxes
17Template
Price list for older clients and families
A clear, honest price list to give new clients, with your business details filled in.
7 fields to fill in, 6 rows to fill in
18Worksheet
Monthly money tracker
See what came in, what went out and what to set aside for tax, every month.
8 fields to fill in, 18 rows to fill in
Finding clients
Get found, make a good first impression and keep it honest.
19Guide
Finding your first clients
Your bio, your listings, and the GPs, hospital teams, councils and groups who meet older people every week.
1 worked example
20Template
Local referrer contact sheet
The GPs, hospital teams, councils and community groups who meet older people near you.
12 rows to fill in
21Template
Message templates
Ready to send emails and texts for family enquiries, GP and hospital introductions, reminders and invoices.
9 ready to send messages
Fill everything in on screen, save as you go, and download any document as a PDF on your own letterhead. Rules checked against the official Department of Health, Disability and Ageing, My Aged Care, Aged Care Quality and Safety Commission, ATO and business.gov.au pages on 26 October 2026, with the sources linked. General information, not legal or financial advice. No policies or service agreement yet: we want a lawyer to check those first.
Supporting NDIS participants too? The same purchase includes the NDIS track, with 18 documents of its own.
How to start an aged care business, in short
- Decide your services and your area, using the Support at Home service list as a guide.
- Choose your path: private clients, working with a registered provider, or registering with the Aged Care Quality and Safety Commission to deliver Support at Home.
- Get an ABN, and register a business name if you trade under another name.
- Get insured, and talk to an accountant about structure and GST.
- Get a police certificate no older than 3 years, or an NDIS worker screening check.
- Learn the Code of Conduct for Aged Care and the Statement of Rights, which registered providers must follow.
- Understand how older people pay: privately, or through Support at Home after an assessment through My Aged Care.
- Set your price with travel and admin built in, prepare your forms, and get to know the GPs, hospital teams and community groups near you.
The kit explains each step in plain words, with the official sources linked, and gives you the forms and checklists to do it.
Free reading: Support at Home explained, what families ask a provider and paying privately for home care.
Questions
Who is the aged care track for?
People starting an aged care at home business in Australia, especially independent workers and small teams helping older people with personal care, cleaning, meals, transport, gardening or company, whether their clients pay privately or through Support at Home.
What do I actually get?
21 documents in 5 sections: a step by step guide, a plain explanation of private care and Support at Home registration, a live pricing calculator, a worker screening checklist, and fillable templates for intake, care plans, visit notes, incidents, care reviews, price lists, rosters, money tracking and messages. Fill them in on screen and download them as PDFs on your own letterhead.
Do I need to be registered to use it?
No. The kit starts with private clients, which do not need registration, and explains what registering with the Aged Care Quality and Safety Commission involves if you want to deliver Support at Home services.
Is this legal or financial advice?
No. It is practical general information, checked against the official Department of Health, Disability and Ageing, My Aged Care, Aged Care Quality and Safety Commission and ATO pages, with links to them so you can confirm anything before you rely on it. For your structure, tax and agreements, talk to an accountant and a lawyer.
Does it include policies and a service agreement?
Not yet. We want a lawyer to check those before we include them. The kit does include a checklist of what a Support at Home agreement and care plan need to cover, taken from the official pages.
Does it cover the NDIS too?
Yes. One purchase opens both tracks: 21 documents for aged care and 18 for the NDIS. Many providers support both.
How do I get it after paying?
Straight away on screen, and we email you a link that keeps working. Your ticks, answers and calculator numbers save as you go.
Is it included with a Supportd plan?
Yes, it is included in Premium. On any other plan you can buy it from your dashboard.
Will it get me clients?
No kit can promise that. It helps you set up properly, price sensibly and present yourself well, which is what older people, their families and the health professionals around them look for.
THE STARTUP KIT · $199 ONCE
Set up properly, then get found.
When you are ready for clients, list your business on Supportd so older people and their families can find you on the home care page for every suburb you cover. No commission on anything you earn.