What the my NDIS portal is
The my NDIS participant portal is where your NDIS plan lives online. Participants and their nominees or child representatives use it, and it works with plans in the NDIA's newer computer system, known as PACE. The my NDIS app is the mobile version, so you can check your budget or approve a claim from your phone.
It is separate from the my NDIS provider portal, which providers use to make claims and send relationship requests to you.
How to log in
If you get stuck linking, call the NDIA on 1800 800 110. Your local area coordinator or early childhood partner can also help you get set up.
- Create or sign in to your myGov account
- Link the NDIS to myGov. You will usually need your NDIS number and some details the NDIA holds about you, or a linking code from the NDIA
- Once linked, choose NDIS from your myGov services to open the portal
- For the app, download my NDIS from the App Store or Google Play and sign in with your myGov details
What you can do in the portal and app
- See your current plan, including your goals and the supports funded
- Check how much is left in each budget and how fast it is being used
- See claims made by providers or your plan manager, and payments
- Accept or decline relationship requests from providers who want to be your my providers
- Respond to SMS checks about NDIA managed claims from providers you have not recorded
- Make payment requests if you self manage
- Update your contact details and see messages and letters from the NDIA
Claiming if you self manage
Self managed participants claim through the portal or app, either to reimburse themselves after paying an invoice or to pay a provider directly. From 1 December 2026, claims must be made within 90 days of the support being delivered, so a weekly or fortnightly routine of paying and claiming is the safest approach.
Since 27 August 2026 participants must keep records of NDIS payments for 3 years. Keep invoices and receipts in one place, digital is fine. By 30 June 2028 an improved NDIS app is due to let self managed participants use tap and go claiming, with supporting documents needed for claims above a certain amount.
Keeping an eye on your plan
Checking the portal once a month helps you spot problems early: a budget running down faster than expected, a claim you do not recognise, or funding that is sitting unused. From 1 February 2027, unspent funds do not roll over when a plan is renewed, so it is worth knowing where you stand well before your reassessment date.
If you see a claim you did not agree to, ask the provider or your plan manager first. If it still looks wrong, contact the NDIA. You can report suspected fraud to the NDIA as well.
Common problems and fixes
- Cannot link to myGov: check your details match exactly what the NDIA holds, or ask the NDIA for a linking code
- A provider cannot see your plan: accept their relationship request in the portal, or ask them to send one
- Plan managed claims are not shown the way you expect: your plan manager's records are the detail, so ask them for a statement
- Someone else helps you: a nominee can have their own access, rather than sharing your login